Insights
Customer Satisfaction Dashboard
The PM Solutions Customer Satisfaction Dashboard provides clear, real-time insights into client feedback across all assurance reviews and delivered services. It enables our team to quickly identify what’s working well and where improvements are needed, ensuring we stay aligned with client expectations.
Detailed results:
01 January 2024 to 31 March 2025
Overall assurance review satisfaction
Very Satisfied
84%
2. Ability to meet the assurance review need
Ability to meet the assurance review need
Exceeded
97%
3. Knowledge and experience
Assurance team knowledge and experience
Excellent
88%
4. Responsiveness of the assurance team
Responsiveness of the assurance team
Extremely Responsive
90%
5. Quality of the assurance report
Quality of the assurance report
Very High
91%
6. Likeliness to re-engage PM solutions
Likeliness to re-engage PM solutions
Very Likely
97%
7. Responsiveness of the assurance team
Responsiveness of the assurance team during the review
Excellent
89%